Physical dynotags sold via authorized retail channels come with a full one-year warranty.
Under this warranty, you can have your physical tag replaced by dynotag if it fails under normal use circumstances.
For warranty service, please send an email to firstname.lastname@example.org with your tag ID as printed on the tag, as well as a photo of the tag if it is still in your possession – so our manufacturing team can investigate.
Please note that the Dynotag Cloud Service component of a dynotag will stay in service even if there are no physical tags are pointing to it. When you receive your replacement tag, you may want to activate it using the “clone tag” template and make it point to the lost/damaged tag’s ID. This way, you don’t have to re-enter the information in that tag. Alternatively, you can “reset” the dynotag instance of the replaced tag – removing it from your account – and activate/configure the new tag anew.
Beyond the first year, dynotag will decide whether an incident regarding a physical tag qualifies for warranty replacement on a case by case basis.
In case of warranty replacement outside the United States, shipping and any customs liabilities will be borne by the tag owner.